IT Support Engineer

Get Support is your IT department without the hassle or expense of maintaining one in-house.

Our friendly experts will talk to you in plain English and solve your IT problems without fuss.

Our comprehensive service built for businesses. With over 18 years of experience and continuous development, our support service for companies of all sizes focuses on industry-leading response times, accessibility to every type of user from the technophobe to IT savvy business owner and delivering the latest technology while keeping the price affordable.

IT Support Quote
Expert Advice in plain English
Expert Advice in plain English
No long term support contrats as standard
No long term support contrats as standard
Server monitoring at no extra cost
Server monitoring at no extra cost
Your friendly and approachable IT team
Your friendly and approachable IT team
No unexpected bills
No unexpected bills
Both Microsoft and Apple supported
Both Microsoft and Apple supported

IT Support from Get Support Includes

IT Support

Day-to-day IT Support

We work proactively using our monitoring systems to resolve issues quickly, often before they are business affecting to our customers.

Using world-beating software, we can securely work on desktops, laptops and servers remotely; allowing support quickly and without delay.

In the event an engineer is needed on site, we have team members available in Oxford, London, Reading, Harlow & Devon to respond as required.

Furthermore, if replacement hardware is required, we hold stock.

IT Security

Cyber Security

In today’s world, cyber security is of the utmost importance to every business. Just like the physical security of an office building, a company’s computers must be secured as well.

Get Support is accustomed to reviewing customers’ requirements and utilising best practice and current technology, in order to keep our customers safe.

We also help our customers maintain compliance with regulations like GDPR and PCI. And achieve certifications like Cyber Essentials.

Ask us about Sentinel One, Encryption and Multi-Factor Authentication for remote access to your server, data and Microsoft Office 365.

Five-year plan and budget

IT Strategy & Budget

Managing a business can be challenging. IT systems are crucial for the smooth running of companies, and Get Support makes sure that these operate as they should, by creating an IT strategy along with multi-year plans and budgets.

Working to end the stalemate of one IT problem simply leading to another, and IT Strategy helps reduce downtime and expensive emergency repairs, with preventative maintenance.

With the right plan and IT that are properly set up and maintained, we can keep costs down and help you create a budget while keeping your systems up and running.

Backup & Disaster Recovery

Backup & Disaster Recovery

System uptime is key to every business, as is the ability to respond quickly in the event of a disaster. Get Support is a Veeam backup partner and we provide full offsite backup and recovery services.

Businesses need access to reliable offsite backup services while also being prepared for the possibility of disaster. Get Support provides a number of solutions, including Veeam and Datto.

Backing up all of your data is critical to every IT strategy. It doesn’t matter if your data is stored on premise or in the cloud it needs to be backed up.

With the right backup in place and a plan, just in case, we can get you back up and running without delay.

System Administration

System Administration

An important part of a proactive IT support department, are the basics. Get Support takes care of all the system administration duties. Setting up new users, email configuration, backups… We’ve got it covered.

We have the systems in place to make sure taking on a new team member is easy and pain-free. A simple email and we’ll have everything set up and ready to go.

As your business changes, develops and grows – Get Support is here to make sure that your IT systems keep up. As well as acting as a proactive IT support department, Get Support takes care of all the system administration duties. Setting up new users, email configuration, backups… We’ve got it covered.

System Upgrades

IT Director and Consultancy

Our IT Director service utilises our experience and expertise to help make sure you get the systems in place to help your business thrive.

This consultancy piece helps feed into your IT Strategy and provides all the information you need to be able to make the right choices.

A small system upgrade to speed up a desktop, a hardware refresh for the entire team or the migration of services and data to the cloud. Get Support’s got it covered.

Review Stars

We’ve been working with the team from Get Support for the last ten or so years and have been really happy with the results and support that we’ve had. If we’ve got an urgent problem with our computers, we just pick up the phone and we know we’re going to get the help we need straight away. If we need help on site they’ll provide that at the drop of a hat for us.

FAQs

If you have 1 to 500 computers, we typically have a solution for you. Of course, every business is different, so please get in contact to discuss your requirements.

Yes.

As part of our IT Director service included in our support agreements, we can help guide you through the minefield of options when it comes to cyber security, disaster recovery and business continuity.

We find each our clients have different requirement for their business; we are here to help find the right solutions while matching cost against business need and explaining everything in plain English.

Yes, we do. We support Mac, Windows, Android and iOS.

At Get Support we understand that using the right hardware and software is key to getting a team working productivity.

Yes, we can!

Get Support are Microsoft 365 experts and can help with everything from licensing, migration, set up, day-to-day support and security.

Contact Get Support

We make computers work for business

IT Support related Blog Posts

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The Ultimate IT Support Glossary for Small Businesses (Part II)

Get Support was built on the idea of explaining complex, technical IT support topics in Plain English. With that in mind, we’ve compiled yet another list of IT support terminology to help bust some jargon for small businesses.
Checklist: What Type of IT Support Does Your Business Really Need?

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321 Backup Rule

Is Your Business Following the 321 Backup Rule? (And Does The Cloud Make It Obsolete?)

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