Business IT Support
Get Support is your IT department without the hassle or expense of maintaining one in-house.
Our friendly experts will talk to you in plain English and solve your IT problems without fuss.
Our comprehensive service built for businesses. With over 18 years of experience and continuous development, our support service for companies of all sizes focuses on industry-leading response times, accessibility to every type of user from the technophobe to IT savvy business owner and delivering the latest technology while keeping the price affordable.
The Get Support Difference
Expert advice in plain English
Computer users have their jobs to do. Most don't understand or care about IT. Why should they? Our team will avoid technical jargon and deliver expert advice in plain English.
Your friendly and approachable IT team
IT technicians get a lot of bad press for being unable to communicate with "normal" people. The Get Support team are friendly experts that thrive on social interaction.
No long-term support contracts as standard
Get Support takes pride in delivering a useful, cost-effective support service to our customers. Customer satisfaction is our top priority. We don't like long, complicated auto-renewing contracts.
No unexpected bills
Our support agreement service is a fixed price; it only increases if the number of machines supported increases. For additional services and products, our online ordering system quotes and handles orders. You should never receive a bill out of the blue.
Server monitoring at no extra cost
The ability to monitor our customer's Servers, network and workstations is key to being able to offer an exceptional support service. Monitoring is included in our support agreements free of charge.
Both Microsoft and Apple support
The days are gone where a business has just one operating system or type of device in use. We support all Microsoft and Apple operating systems and devices. Along with all the others that small businesses tend to use including Android!
Your IT Support Department
Remote & Onsite IT Support
Our Oxford and London based teams of engineers work proactively using our monitoring systems to resolve issues quickly, often before they are business affecting to our customers.
Using world-beating software, we can securely work on desktops, laptops and servers remotely; allowing support quickly and without delay.
In the event an engineer is needed onsite, we have the staff available to respond as required.
Furthermore, if replacement hardware is required, we hold stock.
As well as acting as a proactive IT support department, Get Support takes care of all the system administration duties. Setting up new users, email configuration, backups... We've got it covered.
No more worrying about backups or hard disk failures. Our service utilises an advanced monitoring solution alerting our team to problems so they can get straight on it.
These days, security is of the utmost importance to every business. Just like the physical security of an office building, computers need to be secured. Usernames and strong passwords are essential; as is a correctly configured firewall.
At Get Support we're used to reviewing customers' requirements and using best practice and current technologies to keep our customers safe. We help our customers maintain compliance with regulations like GDPR and PCI.
Ask us about Encryption and Multi-Factor Authentication for remote access to your server, data and Microsoft Office 365.
Backup & Disaster Recovery
System uptime is key to every business, as is the ability to respond quickly in the event of a disaster. Get Support is a Veeam backup partner and we provide full offsite backup and recovery services.
With the right backup in place and a plan, just in case, we can get you back up and run without delay.
Five-year plan and Budgeting
When managing a business, planning is essential. Correctly implemented IT is a crucial part of a smoothly running company. At Get Support we work with our customers to create multi-year plans and budgets.
Working to end the culture of firefighting from one IT problem to the next, reducing downtime and expensive emergency break-fixes.
With the right plan and IT that are properly set up and maintained, we can keep costs down and help you create a budget while keeping your systems up and running.
When it's time for an upgrade, for those with an IT support agreement, we provide our consultancy service for free. Using our extensive, expert knowledge and experience, we make sure we find the right solution for our customer's business.
From a mere laptop to a multi-site solution with servers, cloud services, client machines, internet access, telephones; and everything in between. Get Support will design, source and deliver the systems that business can rely on.