A planned and carefully managed handover
Direct liaison with your current provider
Clear communication throughout
Thinking About Switching IT Provider?
Perhaps your current support is too slow, too reactive or no longer suitable for the way your business operates. You may already know that something needs to change, but be concerned about the time, risk and disruption involved.
Switching IT provider is often much more straightforward than businesses expect. Most of the process involves securely transferring information, access, responsibilities and support systems. With the right planning, it can be completed with minimal impact on your employees and day-to-day operations.
Our IT Support Handover Process
A simple, proven process that gets you supported quickly and keeps your IT improving.
01
Understand Your Business
We learn about your organisation, employees, systems and current IT arrangements. We discuss what is working, what needs to improve and any notice periods, deadlines or operational requirements we need to consider.
02
Agree the Plan
We confirm the services you need, the responsibilities we will take on and the proposed start date. You receive clear information about the scope, costs, timescale and steps involved before making a commitment.
03
Coordinate the Handover
With your authority, we liaise with your outgoing provider and request the documentation, administrator access and supplier information we need. We keep you updated without expecting you to manage every conversation.
04
Audit, Document and Onboard
We review your devices, networks, Microsoft 365 environment, cloud services, cyber security, backups and licences. We document your environment, configure our support tools and explain any gaps or immediate concerns.
05
Go Live and Meet the Team
Your employees are shown how to contact us and what to expect. Our support systems are activated, responsibility transfers to Get Support and we remain closely involved during the early stages of the relationship.
Meet the Team Behind Your Move
Our Customer Success team will help coordinate your move to Get Support, keep you informed throughout onboarding and make sure our service continues to meet your needs once the handover is complete.
Throughout the whole onboarding phase, you will have our friendly, familiar team who understand your business and take responsibility for keeping everything on track.
Why Move Your IT Support to Get Support?
Switching provider is only the beginning. The real benefit comes from having an IT team that understands your business and supports your plans.
01
Friendly, Responsive Support
Your employees can contact a knowledgeable UK-based team that takes ownership, keeps them informed and explains things clearly.
02
Stronger Security Foundations
We help you understand risk and put appropriate protection in place across your people, devices, cloud services and business data.
03
IT That Supports Your Plans
We look beyond individual tickets, helping you plan improvements, manage risk and make better technology decisions.
04
Flexible Support Without a Long-Term
Tie-In
We do not lock clients into long-term support contracts as standard. We focus on earning your business through responsive support, clear communication and lasting value.
Get Support have been our trusted IT support partner for more than 10 years, and over this time have helped us to modernise and improve our IT systems, as well as helping us to build our understanding of the most secure and cost effective way to structure our IT. As our business has grown, Get Support have adapted the services they provide to us, so they continue to meet our needs.
Luke Marion / Managing Director, Oxford Bus Company
Frequently Asked Questions
Start by reviewing your current agreement, including its notice period and any offboarding responsibilities. We can then discuss your requirements, propose the right support service and create a transition plan. With your permission, we coordinate the technical handover with your existing provider.
Most onboarding work can be completed without interrupting employees or changing the systems they use. If a technical change is required, it is assessed, agreed and scheduled carefully. While no responsible provider can promise a risk-free transition, our process is designed to minimise disruption.
Yes. With your permission, we contact your outgoing provider, request the required information and coordinate the technical transfer. You remain informed, but you are not expected to act as the messenger between two technical teams.
This depends on the notice terms in your existing agreement and the amount of overlap needed. A short overlap can sometimes support a smoother transfer, but the proposed start date and all associated costs are explained before you commit.
The timescale depends on the size and complexity of your IT environment, the services being transferred and your existing notice period. Once we understand your setup, we provide a realistic plan with clear stages and an intended go-live date.
Yes. You can evaluate providers and plan the transition while your current agreement is active. Planning early gives you time to check the notice and termination terms, choose the right start date and avoid a rushed handover.
Do not worry if you do not have everything prepared. We identify what exists, highlight any gaps and work with you, your systems and relevant suppliers to establish missing information wherever possible.
Yes. Depending on the services agreed, we can support and manage Microsoft 365, cloud services, devices, networks, cyber security, backups and other important areas of your business technology. We confirm exactly what is included during the proposal and transition planning process.