Executive Summary
When most people think of business IT support, they picture a reactive service, someone at the end of the phone to fix issues when they happen. At Get Support, we believe businesses deserve more. That’s why our managed IT services are designed as a true partnership: from comprehensive onboarding to proactive customer success, we go far beyond the break–fix model. In this article, we’ll explore what makes our service more than just IT support and how it can transform the way your business uses technology.
Introduction
The days of IT being an afterthought are long gone. For modern businesses, technology is the backbone that keeps everything running smoothly. Simply having an IT support company to call when things go wrong no longer meets the needs of today’s organisations.
That’s why Get Support delivers a fully managed IT service, where support is only one part of the bigger picture.
We see ourselves as a long-term partner for our clients, working side by side to help them grow, innovate, and stay secure. From the moment we begin working together, through a detailed IT onboarding process, proactive monitoring, and regular reviews with our customer success team, we ensure that your IT always supports your business goals, not the other way around.
Here’s how we make sure our service is more than just IT support.
A Partnership Approach
At the heart of our managed IT service is partnership. We provide more than a helpdesk, we embed ourselves into your business so that we understand your goals, challenges, and ambitions. We really get under the bonnet.
By taking the time to learn about your company, we can align your IT strategy with your business strategy.
This means you receive quick fixes when needed, but more importantly, you gain long-term guidance on how technology can drive efficiency, reduce costs, and support growth.
Detailed Onboarding
Every great relationship starts with a strong foundation. Our IT onboarding process is designed to give us, and you, total clarity from day one.
During onboarding, we:
- Audit your existing systems and infrastructure.
- Document processes, policies, and compliance requirements.
- Map out your user base and devices.
- Establish security baselines and best practices.
By the time we finish onboarding, your systems are standardised and secure, your users know where to go for help, and we have a complete picture of your IT environment. This upfront investment means fewer surprises down the line, and a smoother experience if you’re transitioning from an outsourced IT support provider.
Proactive Management
Traditional IT support is reactive: you report an issue, someone fixes it. But what if those issues could be prevented in the first place?
Our proactive managed IT service means we monitor your systems 24/7, apply security patches, back up your data, and keep everything up to date so that problems are spotted and fixed before they cause downtime.
The result? Your team spends less time waiting for fixes and more time focusing on what really matters, serving your customers and growing your business.
Customer Success: Your IT Advocate
One of the key things that makes our service different is our dedicated Customer Success team. While the helpdesk focuses on resolving day-to-day issues, our Customer Success Managers look at the bigger picture.
They’ll meet with you regularly to:
- Review your IT performance.
- Identify opportunities for improvement.
- Plan upcoming projects.
- Make sure your IT strategy supports your business objectives.
This gives you a trusted advisor within Get Support; someone who advocates for your needs and ensures your IT always moves in the right direction.
Security and Compliance Built In
Another area where we go further than traditional IT support is in cyber security and compliance. Today’s threat landscape means businesses can’t afford to take chances. Our managed IT service includes best-practice security measures as standard, from endpoint protection to backup and disaster recovery.
We also offer support with frameworks like Cyber Essentials and PCI compliance, ensuring your business not only stays safe but also meets industry and legal obligations. For small businesses in particular, we deliver affordable cyber security services without the enterprise price tag.
Scalability and Flexibility
We know that no two businesses are the same. That’s why our service scales with you. Whether you’re a startup looking for outsourced managed IT services or a larger organisation needing advanced governance and compliance, we can tailor our services to match.
Our goal is always to provide the right solution at the right time; never overcomplicating, but always future-proofing.
Why This Matters
Choosing an IT support company is about much more than fixing laptops or resetting passwords. It’s about having a trusted team by your side that takes care of your technology so you can focus on running your business.
With Get Support, you gain a complete managed service designed to deliver value every single day, through proactive management, strategic guidance, and a true partnership approach.
Conclusion
“More than just IT support” is how we work every day. From our detailed IT onboarding process to the ongoing guidance of our Customer Success team, every part of our service is designed to help your business thrive.
If you’re looking for a managed IT service partner in Oxfordshire, London, Buckinghamshire, Wiltshire, Berkshire, Gloucestershire or anywhere else you do business, we’d love to start the conversation.
FAQs
Managed IT services provide proactive monitoring, security, backups, and strategic guidance, ensuring your technology always supports your goals.
Traditional IT support is reactive, focused on fixing issues as they arise. Managed IT services are proactive, monitoring and maintaining systems to prevent issues while also providing strategic advice.
We run a detailed onboarding process, including system audits, user mapping, and security reviews, to create a clear picture of your IT environment and ensure a smooth transition from any previous outsourced IT support.
Yes. Security is built into our managed service, including endpoint protection, backups, patching, and compliance support for standards like Cyber Essentials. We also offer affordable cloud security services for small businesses, and we’ll always provide a recommended approach in this area.
Absolutely. Our services are flexible and scalable, meaning we can support you whether you’re just starting out or expanding rapidly. Our solutions grow with your business.