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5 Ways an IT Support Agreement Could Boost Your Business in 2020

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Executive Summary

  • As an IT support company, delivering support agreements is our speciality at Get Support IT Services. But why should you invest in a support agreement?
  • In this quick guide, we’ll go through the 5 key benefits of having an agreement with an IT support company like Get Support IT Services

Introduction

For the last couple of decades, IT has been at the heart of practically every business.

That said, few of us could have predicted the paradigm shift that 2020 would bring in the way that we get our jobs done. Today, IT has become even more integral to businesses as they try to balance a workforce who might be in the office some days, and working from home others.

At Get Support IT Services, ensuring IT systems are scalable, secure, and fast is our day-to-day. With that in mind, here are 5 reasons why – if you haven’t already – you might want to consider an IT support agreement.

#1: Unlimited remote and telephone support – whenever you need it

The smallest IT hiccup can often have a big – and sometimes showstopping – knock-on effect.

With an IT support agreement from Get Support, you’ll benefit from unlimited support from our expert engineers – either remote sessions online or over the phone. Whether it’s a slow-running workstation, a new email address to be added, or any IT admin issues, our team is always standing by to help.

#2: Stay in the loop with workstation and server monitoring

Your company’s server is the nerve centre of your business. In a real sense, it is your business, storing critical customer data and much more.

So, what happens when something goes wrong and you don’t see it coming?

With a Get Support IT agreement, you don’t need to worry.

Our proactive monitoring of workstations and servers means we can detect problems immediately – even before they happen. With access to the detailed technical details of your hardware, we’ll be able to anticipate potential maintenance needs – like a storage drive approaching capacity – and deal with it in advance. That means less firefighting for you, and more uninterrupted productivity.

#3: Patch management for hands-free updates

You’ve got enough to worry about running a business without also having to remember updates and security patches for your IT systems.

With an IT support company like Get Support, your agreement will include full patch management for your entire infrastructure. That means security patches for Windows, incremental updates for Microsoft 365, and even third-party vendors like Adobe.

Our advanced remote patching tools could even protect you from ransomware attacks, which is exactly what happened back in 2017 with the “WannaCry” cyberattack when our systems protected all of our clients… (not that we’re the gloating type, of course).

#4: Optimise your planning with our unique “IT Director” service

While you are naturally free to choose any IT support company who takes your fancy, there’s only one place you’ll find the IT Director service – and that’s right here at Get Support.

So what is IT Director, exactly?

Essentially, IT Director is a bit like having your very own IT consultant offering expert advice tailored to your business. Our team will work closely with you to map out your IT needs for the next few years, providing predictions for when you’ll need to make changes or upgrades based on the age of your existing hardware. Not only that, but we’ll help you put together your IT budget for the next 5 years with all of these considerations in place as key milestones.

This type of forward planning helps to avoid any nasty surprises or unexpected costs, and makes your IT that much easier to manage.

#5: Unshackle your team with Bring Your Own Device (BYOD)

As an added extra, all of the IT support agreements we offer at Get Support include support for your mobile devices too.

Essentially, this simply means that we’ll get any of your team’s mobile devices, including smartphones and tablets, integrated with your IT systems. From there, they’ll be able to safely and securely use their own device with business emails, files, and more.

With so many of us now working from home, BYOD can be a real blessing.

Want to know what else an IT support company could do?

If our quick introduction to the benefits of an IT support agreement have you intrigued, why not get in touch?

Our team can talk you through exactly how an IT support agreement from Get Support could make managing your IT easier, faster, and more secure. We also offer a range of other products and services optimised for the new work-from-home working world.

Call the team today on 01865 59 4000 and let’s take a fresh look at your IT, together.

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