This is the privacy notice of Get Support IT Services Limited company number 07003640 registered in England. Our registered office is at 270 Woodstock Road, Oxford OX2 7NW.
In this document, "we", "our", or "us" refer to Get Support IT Services Limited.
This policy was last updated on the 24th May 2018
We collect information about you when:
The personal data frequently collected during these activities are:
We use the information collected about you to:
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
We also act on behalf of some of our clients in the capacity of a data processor, this is for services where our clients determine the purposes and means of processing personal data. When working exclusively as a data processor:
Under the GDPR there is a requirement for a legal basis to process personal data. Our lawful bases for processing data are as follows:
We are subject to the law like everyone else. We need to keep accounting and tax records and other business paperwork, this may contain personal information. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
When you enquire about our products and services or place an order we have a contractual obligation to process your data. Under this legal basis, we will continue processing relevant personal data to fulfil the terms of the contract.
We may also provide you with suggestions and advice on products, services that may be relevant to you.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us by email to firstname.lastname@example.org However, if you do so, you may not be able to use our website or our services further.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do so after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
We may on occasions pass your Personal Information to third parties to process on our behalf. We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
We do not broker or pass on personal information gained from your engagement with us without your consent. However, we may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. We may also enforce our Terms and Conditions, including investigating potential violations of our Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of our employees, clients and/or the wider community.
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
We may use third party services in countries outside the European Union from time to time. Accordingly, data obtained within the UK or any other country could be processed outside the European Union.
We only transfer data outside the European Union where the European Commission has decided that the country, a territory or one or more specific sectors in the third country, or an international organisation ensures an adequate level of protection.
We take protecting your data seriously both as a data controller and processor; we employ organisational and technical security measures to protect your data from unauthorised or unlawful processing, against accidental loss or destruction, or damage. Some of the measures implemented where they are effective against the risks requiring mitigation include:
At any point whilst we are in possession of or processing your personal data, all data subjects have the following rights:
In the event that we refuse your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
At your request we can confirm what information we hold about you and how it is processed by emailing email@example.com
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
We do not sell products or provide services for purchase by children under 16, nor do we market to children.
If you are under 16, you may use our services only with consent from a parent or guardian.
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/
We may update this privacy notice from time to time as necessary.
Get Support IT Services, we look after your IT so you don't have to
Call us: 01865 59 4000