Job Title: IT Support Engineer

Location : Oxford, Oxfordshire

Salary: Subject to experience and qualifications

To apply please fill in the form at the bottom of the page

THE COMPANY

Get Support IT Services is the perfect partner for the UK’s small and medium-sized businesses, providing every aspect of computer hardware and software support and a great deal more. They now require a customer-focused IT Support Technician to join their team. The majority of work will be office based.

Location of work: Work will be based at the office in Summertown, Oxford with some site calls to customers in Oxford and around the UK

Working hours: Monday – Friday 9am -6pm

OVERALL ROLE

To provide first class customer service and support to customers.

MAIN DUTIES OF THE IT SUPPORT TECHNICIAN

IT Support (remote and on-site)

  • Problem investigation
  • Problem diagnosis
  • Solution implementation
  • Documentation of actions and findings
  • Communication with customers throughout process
  • Escalation of problem where appropriate
  • Set up of user accounts
  • Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans.

INSTALLATION

  • Preparation of equipment and services in line with work specification and appropriate deadlines
  • Implementation of hardware and services through onsite or remote work

DOCUMENTATION

  • On-going documentation and updating of records regarding supported networks.

PERSON SPECIFICATION

You will have demonstrable customer service experience, technical support experience and will have held a previous client facing/desk side supporposition.

A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open cases at the same time.

Essential to your success

  • Good understanding of Windows Server including:
    • At least one of 2003 / 2008 / 2008R2 / 2012 OS
    • Active Directory
    • Server roles and features: Group Policy, DHCP, DNS, File Sharing, Remote Desktop roles
    • Microsoft Exchange
  • Good understanding of Microsoft Windows Desktop OS
  • Good understanding and ability to troubleshoot TCP / IP Networking
  • Experience of IT support and IT problem solving
  • Excellent problem solving skills
  • Great customer service / communication skills

Desirable

  • Qualifications – Microsoft and / or Cisco
  • Experience installing Windows Server products in customer environments

Advantageous to your success in providing 2nd & 3rd Line IT Support:

  • Experience & Skills with:
    • Office 365
    • SharePoint
    • Hyper-V
    • Cisco
    • OpenBSD
    • Mac OS
    • IT Hardware
    • ADSL Technology
    • Experience with Microsoft Windows Small Business Server product series
    • Advanced experience with MS Windows XP / Vista / 7
    • Basic Understanding of TCP/IP networking
    • Microsoft Office 2003 / 2007 / 2010 / 2013 installation and operating
    • Understanding of Microsoft Exchange server 2003 / 2007 / 2010 / 2013
    • Full UK driving licence


To apply please email your CV to jobs@getsupport.co.uk

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