The Client:
Tim Cullen Associates

Their Problem:
Tim Cullen, founder and managing director of TCA, was on a business trip to the Isle of Man when his laptop was compromised by a very aggressive piece of spyware, which was restricting his access to the Internet and preventing his antivirus, email and web browser from working correctly.

Our Solution:
By using a combination of remote support technology and instant messaging software, Get Support managed to transfer anti-spyware software securely to his laptop and to guide him through installing and running the application to remove the trojan software.

How the Client Benefitted:
Despite the long distances involved and the limited functionality of his laptop, Get Support managed to solve the problem in under two hours, so that Tim could get straight back to running his business.

Visit the Client:
www.timcullen.com