The Client:
FridgeAir Systems Limited

Their Problem:
FridgeAir Systems, a commercial refrigeration dealer, needed an online presence. They were looking for a system which included a full product database and a credit card payment system, so that their customers could purchase or lease Foster Refrigerator units from them.

Our Solution:
Get Support created a database for the entire product range, including a wide selection of optional extras. Payment solutions included online credit card transactions and a system that created order confirmation sheets in PDF format for finance lease applications.

How the Client Benefitted:
FridgeAir's customers can now look over the full range of commercial refrigeration products at their leisure and order the units that are appropriate for them - FridgeAir personnel save time that would have been spent answering customers' queries, while their customers can explore the product range at their leisure: a win/win situation. At the same time, FridgeAir customer service staff are able to track an order's progress, giving telephone and email support during the process, ensuring a smooth transaction is completed. The website has proven so successful that FridgeAir Systems is now one of the top 4 Foster dealers in the UK.

Recent Developments:
A website-driven management system now allows FridgeAir staff to edit the product database, as well as being able to intercept and edit orders while the customer is still on the website.